Capital would like to inform you about the precautionary steps we are taking as a business to ensure that we are able to continue providing our services to you and play our part in preventing the further spread of the COVID-19 Coronavirus.

Following the recent outbreak of the COVID-19 virus, we have been putting processes in place in line with the Governments & Public Health advice. Our current priority must be the health and well-being of our clients, our team members and all our families. We have been sending regular updates to our teams, following the guidelines issued by the Government and various health organisations.
We, along with all other businesses, will continue to seek guidance from the Government each day so we can prepare for any further developments. Please be clear that every effort is being made by Capital to prevent the spread of COVID-19.

Remote working

We already have in place the necessary systems to enable as many of our team as possible to work remotely. Our Head Office is partially open and our staff are currently either working from the office or working remotely. When working remotely, our team have full access to all our IT systems – as though they were sat at their desk in our office. We have provided the necessary tools and technology to enable staff to continue working as normal and continue to communicate effectively with clients and each other.

Contacting Capital

Please either ring employees on their Capital mobiles, send emails (employee email addresses can be found on the People page on this website) or email and someone will respond and direct you accordingly.


Personal Hygiene

We have communicated to all our staff about self- regulating and the general hygiene advice, which they must comply with at all times. We have advised our staff on the following:

Wash your hands often. Clean your hands frequently each day by washing with soap and water for 20 seconds or using hand sanitiser. This step is one of the most effective ways of reducing the risk of passing infection to others. Where facilities to wash hands are not available, hand sanitiser should be used.

  • Cover you coughs and sneezes. Workers should cover any coughs or sneezes with a tissue, then dispose of the tissue in a bin and immediately wash their hands. Where facilities to wash hands are not available, hand sanitiser should be used.
  • Avoid constantly touching your face. Avoid touching your face, particularly eyes, nose, and mouth with your hands to prevent from getting infected.

Stay Alert. Avoid close contact with people who are unwell and avoid shaking hands where possible.


Mandatory requirements

Regular hand washing, particularly before and after certain activities and after lunch, is one of the best ways to prevent the spread of germs to others. Shaking hands is to be avoided for the time being.

Maintaining social distancing at least two metres apart from one another.

If an employee has to go into a resident’s flat to undertake work, they will ask if the resident is self – isolating and then ensure the necessary protection (face mask & gloves) are used during their visits. Washing hands before and after each visit is required. We have restricted employees that if they feel unwell with the potential symptoms of this virus, they are required to stay at home and are not to leave their home for 10 days from when symptoms started.


Next steps

We are monitoring the fast-moving situation closely. New information is made available at least daily, and sometimes hourly. We will ensure that we respond quickly, sensibly, and appropriately to any developments. We will update you all again if we have further substantial updates, but please do contact your main contact here if you have any concerns about your specific circumstances. Until then, we hope you and those close to you stay safe and well.